Asterisk Features
Asterisk-based telephony solutions offer a rich and flexible feature set:
- Both classical PBX functionality and advanced features
- interoperates with traditional standards-based telephony systems and Voice over IP systems
- Features one would expect of a large proprietary key telephone system such as Voicemail, Conference Bridging, Call Queuing, and Interactive Voice Response (IVR) menus systems
Call Features
- Call Detail Records
- Call Forward
- Call Monitoring
- Call Parking
- Call Queuing
- Call Recording
- Call Transfer
- Click to Dial from Microsoft Outlook and SugarCRM
- Blind Transfer
- Supervised Transfer
- Call Waiting
- Caller ID
- Caller ID Blocking
- Conference Bridging
- Distinctive Ring
- Do Not Disturb
- Interactive Voice Response (IVR)
- Music On Hold
- Music On Transfer
- Remote Call Pickup
- Remote Office Support
- Roaming Extensions
- Route by Caller ID
- VoIP Gateways
- Voicemail
- Visual Indicator for Message Waiting
- Voicemail to email
- Web Voicemail Interface
With Asterisk you get a PBX that is better, saving you time and money to focus on more important things, like running your business.
| Feature |
How does it help Your Business |
| Hierarchal/Auto-Attendant |
Streamline customer service by managing incoming calls. Ensure caller gets to speak to the appropriate party the first time. Save time and money by not needing a dedicated receptionist. After hours, weekend and holiday menus available. |
| Unlimited Voicemail |
Never miss an important message from a caller because you could not be reached on the phone. No limit on the number of voicemail messages or “hours” of storage. |
| Flexible Music on Hold |
Use the caller waiting time for promotional messages or simply provide the background music of your choice. Add and remove music on hold messages with a few clicks using your web browser – you are in control. |
| Call Queuing |
Ensure that calls are not lost, and more importantly make the experience of waiting on the phone a pleasant one by providing a frequent update on the caller’s position in the queue in between music on hold or announcements (some customisation may be required). |
| Web based user interface |
Use the power of your desktop browser to: - Save time in accessing voicemail and other advanced features - Easily change or set up phone system configurations |
| Direct connection to the internet or Office LAN |
Integrate the phone system with your computer network. This enables you to access, maintain and configure your phone system remotely using any PC with a web browser. |
| Scalable |
Future proof and capitalise on the initial investment. Your phone system can grow as your business grows. |
| Unlimited Hunt groups |
Provide a simple way to share departmental functions. For example a group of extensions can be put in the “Sales” group. Then any incoming call will “hunt” through the sales group until a free extension is found. There is no limit on the number of groups or extensions in each group. |
| Parking |
Provide the flexibility to place calls on hold on one handset and recalling them from another handset at a different location. Blind and non-blind transfers are standard. Option to transfer to a person’s voicemail box is also available. |
| Caller ID Display |
Screen incoming calls whether internal or external. Calling party’s number or name can be displayed on analogue handset that has an LCD display. This feature is implemented on inexpensive analogue Caller ID phones – no need for expensive proprietary handsets. |
| Call barring |
Stop unauthorised outbound communications and reduce communications costs. For example save large amounts of money on unauthorised calls to mobile, STD and international calls. |
| Call Accounting (CDR) |
Use resources effectively by tracking call usage & patterns. |
| More |
To learn more about how the other features can help your business, give us a call. |